Former CIO of Wawa
Suzanne L. Keenan is the former Chief Information Officer at Wawa, Inc. During her tenture, Suzanne was responsible for setting the overall strategic direction, including selection, design, implementation and support, of all technology solutions for over 23,000 associates with annual sales of over $10 billion. Suzanne was also responsible for Wawa’s Program Management Office, change management and process teams, and the customer-facing and associate Contact Center. Prior to joining Wawa, Suzanne served as Senior Vice President of Cable Human Resources, Talent Management and Comcast University and previously held the role of Senior Vice President ,Customer Service – Comcast Cable Communications Inc. Before joining Comcast in 1999, Suzanne served in various management roles for PECO Energy’s distribution company, including Vice President of Customer and Marketing Services, General Manager Customer Service and Director of Field Services.
Suzanne was named Penn State’s Nuclear Engineering Outstanding Alumni Lecturer for 1999 and Penn State’s Outstanding Engineering Alumna. She was the Cable & Telecommunications 2004 Woman to Watch and a 2005 Multi-Channel News Wonder Woman. A graduate of Pennsylvania State University, Suzanne holds a BS in Nuclear Engineering and an MA from the University of Pittsburgh in Health Physics. She has also participated in executive development programs at Harvard, Wharton and MIT. Suzanne was a nuclear engineering undergrad, who held several different roles until becoming the CIO of Philadelphia’s household name, Wawa.